We're here to help and answer any questions you may have.
Our goal is to ensure you receive the attention you deserve and for any one of our dedicated service teams to provide you with the right information at the right time. Whether a product, formulation, application, regulatory, commercial, or general question, you've come to the right spot. Just fill out our inquiry form, give us a call or use our chat feature.
We're on it!
Stepan’s Customer Service strives to create long-term customer relationships through trust, transparency and exceptional service. Our aim is to ensure we understand your requirements and deliver our products, offer unique services and creative solutions that meet or exceed your expectations.
When you do business with Stepan, you’ll always have a customer service representative to help you through all phases of order fulfillment.
Download our Service and Delivery Standards brochure for more information.
If you are a new customer, please fill out our New Customer Information Sheet and complete our online credit application to help expedite customer set-up.
If you have any questions, contact Customer Service at 800 457 7673 or order.placement@stepan.com.
If you have any questions, contact customer service at the office nearest you:
Colombia
57 6 899 3125
Mexico
52 555 533 1697
or email order.placement@stepan.com.
If you have any questions, contact Customer Service at 55 11 5089 2200 or email order.placement@stepan.com.
If you have any questions, contact customer service at the office nearest you:
France (continental Europe)
33 476 50 5100 or frcustomerservice@stepaneurope.com
Poland (Polymer range)
48 71 66 66 012 or plcustomerservice@stepaneurope.com
United Kingdom (UK only)
44 161 338 9000 or ukcustomerservice@stepaneurope.com
If you have any questions, contact the customer service office nearest you:
China (Polymer range)
86 20 3868 9297
Philippines (Surfactants)
63 2 842 7951
Stepan’s eBusiness platform enables us to offer customers a portfolio of solutions for a more efficient handling of collaborative processes with our partners. More and more customers from Fortune 500 manufacturers to small businesses are conducting either a portion or all of their business through an eBusiness solution.
eBusiness tools accelerate connections to improve end to end visibility as well as transactional efficiency. Stepan views these tools as necessary to improve the accuracy and speed of communication, and reduce the risk of misplaced documents or errors that, overall, lead to improved service. These tools also contribute to the reduction of significant amounts of paper waste, promoting a more environmentally friendly workplace.
Stepan’s eBusiness solutions through which you can complete business with Stepan:
EDI: Direct electronic connection with partners based on EDI industry standards enabling B2B communication between ERP systems asynchronously. This solution is for partners with frequent order activity or partners connected to the Elemica Network.
Processes in the Customer Sales Order cycle that are enabled by EDI include:
If you are interested in conducting business electronically with Stepan, please contact ebusinessforcustomers@stepan.com.
Stepan Company’s Technical Service Departments are structured to provide prompt and accurate technical response to our customers, authorized distributors and Stepan internal employees. We assist with:
Stepan has Technical Service representatives in the United States, Mexico, Colombia, Brazil, France and Singapore that provide focused technical support based on localized product availability, customer base and plant capability.
Submit a technical inquiry and one of our representatives will respond shortly.
Customers can rely on Stepan’s Corporate Analytical Research Department to partner cross-functionally with Product Development and other Stepan teams in providing strong technical guidance and support. Our analytical experts use state-of-the-art equipment and techniques with data and scientific fundamentals to provide world-class analytical services, help optimize operations, and support new product development by determining appropriate methodologies.
Stepan’s Analytical and Quality Assurance labs are well equipped to handle a variety of wet chemical and instrumental analyses, including:
The Analytical Team also provides nuclear magnetic resonance (NMR), mass spectrometry (MS), gel permeation chromatography (GPC), inductively coupled plasma (ICP), and ion chromatography (IC) capabilities, as well as a host of surface science and physical measurement techniques.
Contact us to learn how Stepan's Analytical Research Department can support your technical needs.
To reach Stepan sales or find a distributor, visit our How to Buy page.
