Our technical service team is here and available to help you:

  • Answer technical questions and provide product recommendations/alternatives
  • Offer you formulation assistance
  • Author product statements
  • Complete a raw material questionnaire
  • Check on the status of your sample order
  • Provide technical training

Just submit an inquiry and one of our technical service representatives will respond shortly. 

NEW FEATURE! You can now attach a document with your inquiry using the "submit an inquiry" form above.

If you would like to request a sample of a Stepan product, please complete your request on our Sample Order System. If you require assistance with placing a sample order, please call Stepan Technical Service at 800 745 7837. 

To check on the status of your sample order, please submit an inquiry or call 800 745 7837. If you have a sample order number, please provide.

If you have a question regarding pricing, packaging, minimum order quantity, lead time or product availability, please submit an inquiry and select case record type of COMMERCIAL INQUIRY and category of PRICING / LEAD TIME / PRODUCT AVAILABILITY. Your request will be routed to one of our Customer Care Representatives.  We will review and respond to your request as quickly as we can.

Stepan’s Customer Service strives to create long-term customer relationships through trust, transparency and exceptional service. Our aim is to ensure we understand your requirements and deliver our products, offer unique services and creative solutions that meet or exceed your expectations.

When you do business with Stepan, you’ll always have a customer service representative to help you through all phases of order fulfillment.

To place a sales order or change request, please send your order information to Stepan Customer Service at order.placement@stepan.com or call 800 457 7673.

Download our Service and Delivery Standards brochure for more information.  

If you are a new customer, please fill out our New Customer Information Sheet and complete our online credit application to help expedite customer set-up.

For local Customer Service contacts, please see the list below.

Asia Pacific

China (Polymer range)
86 20 3868 9297

Philippines (Surfactants)
632 8842 9751


France (continental Europe)
33 476 50 5100 or eucustomerservice@stepan.com

Poland (Polymer range)
48 71 66 66 012 or plcustomerservice@stepaneurope.com

United Kingdom (UK only)
44 161 338 9000 or eucustomerservice@stepan.com

EMEA Service and Delivery Standards

Latin America

57 6 899 3125

52 55 8311 2700 


55 11 5089 2200

To check on the status of your sales order, please contact Stepan Customer Service at order.placement@stepan.com or 800 457 7673.

To check on the status of your sample order, please submit an inquiry to Stepan Technical Service or call 800 745 7837. If you have a sample order number, please provide.

Can’t find what you are looking for? We are here to help! Just submit an inquiry and let us know what you need. We’ll make sure it gets routed to the right department or individual.

Stepan Office Locations

To reach Stepan sales or find a distributor, visit our How to Buy page.

To see our manufacturing sites, visit our Locations page.

U.S. Headquarters

Stepan Company
1101 Skokie Blvd, Suite 500
Northbrook, IL 60062
United States

847 446 7500


Stepan Quimica Argentina S.R.L.
Olga Cossettini, 1.031 – Piso 4
Puerto Madero – Buenos Aires
C1107CEA – Argentina

54 11 3986 5400


Stepan Quimica, Ltd.
Rua Tangara, 170 – Vila Mariana
Sao Paulo, Sao Paulo
CEP: 04019-030, Brazil

55 11 5089 2200


Nanjing Stepan Jinling Chemical Co., Ltd.
18 Zhilan Road, Bldg 3, 6th Floor
Nanjing, Jiangsu Province, 211100

86 25 8719 3800


Stepan Chemical Shanghai Co. Ltd.
8/F-F1 Jun Yao International Plaza
789 Zhaojiabang Road
Shanghai, 200032, China

86 21 6422 7225


Stepan Colombia S.A.S.
Edificio Siracusa
Calle 98, No. 9, A-21, Piso 6
Bogota, DC, Colombia

57 1 636 2808


Stepan Europe
BP127 Chemin Jongkind
Voreppe, France 38340

33 476 50 5100


Stepan Deutschland GMBH
Rodenkirchner Strasse
Wesseling, Germany D-50389

49 223 221 0021


Stepan India Pvt Ltd.
Spectrum Tower, Level 5, 307
Chincioli Bunder Road, Mindspace
Malad (West), Mumbai, India 400 064

91 98205 75399 


Stepan Mexico, S.A. de C.V.
Av. Insurgentes Sur 662 - Piso 9 
Col del Valle Nte, Benito Juárez,                                            Ciudad de México, 03103

52 55 8311 2700


Netherlands (Polymer Division)

Stepan UK Ltd
Cardinal Point, 1 Park Road
Rickmansworth, WD3 1RE
United Kingdom

44 0 7801 762155

Netherlands (Stepan Lipid Nutrition)

Stepan Specialty Products BV
Crown Business Center, Haarlem I, Unit H-37
A. Hofmanweg 5a
BH Haarlem, Netherlands 2031

31 0 23 750 5174


Stepan Philippines
17F Tower 2, Insular Life Corporate Centre
Insular Life Drive, Filinvest Corporate City
Alabang, Muntinlupa City, Philippines 1781

63 2 842 9751


Stepan Asia Pte Ltd.
2, International Business Park, #06-24/32
The Strategy Tower 2
Singapore, Singapore 609930

65 6277 6400

United Kingdom (Polymer Division)

Stepan UK Ltd
Cardinal Point, 1 Park Road
Rickmansworth, WD3 1RE
United Kingdom

44 0 7801 762155

United Kingdom (Surfactant Division)

Stepan UK, Ltd.
Bridge House, Bridge Street
Stalybridge, SK15 1PH
United Kingdom

44 161 338 9000

United States

Stepan Lipid Nutrition
100 West Hunter Avenue
Maywood, NJ 07607
United States

800 457 7673

United States

Stepan Oilfield Solutions
2901 W. Sam Houston parkway N.
Suite E-350
Houston, Texas 77043
United States

713 955 8100