Our technical service team is here and available to help you:
Just submit an inquiry and one of our technical service representatives will respond shortly.
NEW FEATURE! You can now attach a document with your inquiry using the "submit an inquiry" form above.
If you would like to request a sample of a Stepan product, please complete your request on our Sample Order System. If you require assistance with placing a sample order, please call Stepan Technical Service at 800 745 7837.
To check on the status of your sample order, please submit an inquiry or call 800 745 7837. If you have a sample order number, please provide.
If you have a question regarding pricing, packaging, minimum order quantity, lead time or product availability, please submit an inquiry and select case record type of COMMERCIAL INQUIRY and category of PRICING / LEAD TIME / PRODUCT AVAILABILITY. Your request will be routed to one of our Customer Care Representatives. We will review and respond to your request as quickly as we can.
Stepan’s Customer Service strives to create long-term customer relationships through trust, transparency and exceptional service. Our aim is to ensure we understand your requirements and deliver our products, offer unique services and creative solutions that meet or exceed your expectations.
When you do business with Stepan, you’ll always have a customer service representative to help you through all phases of order fulfillment.
To place a sales order or change request, please send your order information to Stepan Customer Service at firstname.lastname@example.org or call 800 457 7673.
Download our Service and Delivery Standards brochure for more information.
For local Customer Service contacts, please see the list below.
China (Polymer range)
86 20 3868 9297
632 8842 9751
57 6 899 3125
52 55 8311 2700
55 11 5089 2200
To check on the status of your sales order, please contact Stepan Customer Service at email@example.com or 800 457 7673.
To check on the status of your sample order, please submit an inquiry to Stepan Technical Service or call 800 745 7837. If you have a sample order number, please provide.